Customer Assistance

QUESTIONS?

If you have any questions or problems, please contact us at 773.244.9275 (Monday through Thursday from 9:00am - 3:00 pm CST) or email: office@smartalexinc.com.


SNAILMAIL

Smart Alex, Inc.
1800 W Grace St #322
Chicago, Illinois 60613-6086


HOW TO PLACE AN ONLINE ORDER
1. Click on the small picture of the greeting card you would like to view.
2. You will now see a larger picture of the card with all pertinent information.
3. To add the card to your shopping cart, click on the "add to shopping cart" button.
4. Then follow the remaining steps until you complete the ordering process.
5. The final page of the ordering process informs you of your order number and
allows you to view your account information and products.


MAXIMUM ORDER SIZE

None.


ORDER PROCESSING

We do employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order. You will receive an e-mail confirming your order shortly after completing the checkout process. Orders will be shipped within three to five business days.


PAYMENT

We accept MasterCard, Visa and American Express.


SHIPPING

All packages are shipped via Post Office Priority Mail.


SALES TAX

We are required by law to collect sales tax for orders shipped within the state of Illinois.


PRICES

All prices shown on site are in US Dollars.
All prices subject to change without notice.


REPLACEMENTS & DAMAGES

Damages or defective cards can be returned for exact exchange. Any return must be authorized and accompanied by a copy of the receipt. Claims must be within 7 days of receipt of products.


TO LOCATE A RETAIL STORE IN CANADA, AUSTRALIA OR NEW ZEALAND

To locate a store in Canada, please contact our Canadian distributor Jannex at 800.668.8644.

To locate a store in Australia or New Zealand, please contact Spirit Publishing at +612.8354.0091.



COMMENTS/SUGGESTIONS

Please contact us us if you have any comments or suggestions.
We appreciate any feed back on our business and website.


LEGAL NOTICE, COPYRIGHT AND TRADEMARKS

All content of our website including text, graphics, logos, images, and software, is property of Smart Alex, Inc and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping at Smartalexinc.com. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.


PRIVACY NOTICE:

It is our policy that the information you send to us is for our use only. We do not sell, trade, or otherwise make available the names, addresses, or email addresses of our customers.

All designs and products are protected by international and national copyright laws. Policies and product offerings are subject to change without notice. The publisher accepts no liability for omissions or errors.



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