Smart Alex Privacy and Shipping Policy Statement

Privacy Policy

At Smart Alex, we respect your privacy and right to anonymity. Here’s how we make sure that happens:

When navigating our site, we do not collect any information from you unless you purchase items and check out. Your name, address, phone number and/or email are collected at check out, so that we may contact you in the case that there are questions regarding your order with us. We do not share this information with any third parties, unless we are required to by law. Only certain designated staff have access to your personal information, and it’s only used to ensure that we provide the best service to get your order to you as soon as possible.

We do not use cookies to track your personal or financial information. This means that every time you visit Smart Alex, it’s like your first time here. Your credit card information is not stored on our site. Your name and contact information are not stored here either. It means a little bit more typing for you each time you shop, but you receive a whole lot of privacy in return. When you do check out with us, your shipping, billing, payment and cart content information are protected using SSL (Secure Socket Layers), which encrypts all of that information as it’s being sent from your computer to our servers. If, for any reason, you feel that your link with us is not secure, please call us at 773.244.9275 to place your order, and we’ll be happy to take it right over the phone.

Shipping Policy

After you check out, you will receive a confirmation email that will include your order number – please reference that number in any correspondence with us regarding your purchases. We will send out your package within three to five business days. If there is any reason that your order cannot be sent within this time, we will contact you immediately. All orders will be shipped UPS Ground, otherwise you must request other arrangements.

Thank you for choosing to shop at Smart Alex! Let us know what else we can do to better serve you.
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