Smart Alex Privacy and Shipping Policy Statement
At Smart Alex, we respect your privacy and right to anonymity. Here’s how we make sure that happens:
When navigating our site, we do not collect any information from you unless you purchase items and check out. Your name, address, phone number and/or email are collected at check out, so that we may contact you in the case that there are questions regarding your order with us. We do not share this information with any third parties, unless we are required to by law. Only certain designated staff have access to your personal information, and it’s only used to ensure that we provide the best service to get your order to you as soon as possible.
After you check out, you will receive a confirmation email that will include your order number – please reference that number in any correspondence with us regarding your purchases. We will send out your package within three to five business days. If there is any reason that your order cannot be sent within this time, we will contact you immediately. All orders will be shipped UPS Ground, otherwise you must request other arrangements.
Thank you for choosing to shop at Smart Alex! Let us know what else we can do to better serve you.